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PFM goes Dutch with the ISE 2018 event

14 March 2018

A party of senior representatives from the FM sector were flown to the ISE exhibition in Amsterdam for two days last month.

For the second consecutive year, PFM engaged with the Integrated Systems Europe (ISE) exhibition to bring an FM delegation to the RAI exhibition centre in Amsterdam to view the latest developments in room-booking technology and all things related to the flourishing audio visual (AV) market.

With ISE providing the hotel accommodation, PFM quickly recruited a mixed party of independent FMs – several of whom are members of our Editorial Advisory Board (EAB) and judges for the PFM Awards – and service providers, then arranged flights for those included.

Flying out on the morning of 8 February and returning on the afternoon of the following day provided delegates with the opportunity to hear about new introductions from industry partners that included sound masking, fully-integrated meeting room technology, wireless media and collaboration software, communication and display and interactive whiteboards.

In addition to learning about the various options on display, delegates also shared opinions and thoughts concerning ongoing and future planned developments within their facilities.

All of those present stated that they had enjoyed the visits at the event and the evening entertainment on the first day, while expressing their willingness to be involved with future PFM events.

The visit began on a highly positive note, with all delegates arriving on time and gathering on PFM’s sister magazine inAVate’s stand for an early lunch. Having engaged with the ISE show for a number of years, inAVate has a major presence there, including a video suite on the first floor of Hall 1 where a constant stream of recordings are prepared and posted on the website throughout the four days of the exhibition.

As a further extension of the relationship, ISE expressed its desire to increase the numbers of attendees from the FM sector by providing accommodation for a party of PFM delegates last year. Having proven to be a resounding success, the exercise was repeated this year with yet more appreciation from those present.

The first stand visited by the PFM party was that of wireless media streaming and collaboration software provider Mersive.

In addition to the launch of its cloud-based monitoring and meeting analytics service, the company had also unveiled additions to its Solstice Pod wireless collaboration solution including room scheduling and expanded language support.

Delegates expressed their appreciation on the ease of use and simplicity of the systems, which had seen enthusiastic uptake within the European education and corporate markets. A lively and prolonged question and answer session followed the in-depth presentation provided by the company’s senior personnel.

There was further good news for Mersive when Solstice was judged to be Best of Show by AV Technology Europe within the collaboration category of its awards.

The next stop for the delegation was the Smart Technology stand, which has established a reputation as a leading international provider of interactive whiteboards.

Several of the delegates expressed their interest in both existing and new products demonstrated on the stand and another lively Q&A session ensued.

Mersive showed a number of solutions at ISE

One of the main messages from the stand was the company’s belief that the use of integrated solutions has the potential to increase the ease and volume of application of digital resources for collaboration and learning without the need for users to be sat in front of computers.

Following this, the PFM party moved on to the Sony stand, one of the largest at ISE that included a massive video wall which continued to show a number of spectacular videos in vivid colour and sharp detail, resulting in the stand being highly popular with visitors.

Our tour of the Sony stand provided the delegates with a brief overview of a number of the wide range of the company’s products on display, contributing yet more food for thought on how FMs can deliver improved means of collaboration, communication and the sharing of information.

Sony Europe trade and segmentation marketing manager Carl Standertskjold said: “We were thrilled to be given the opportunity to meet with such a remarkable group of facilities managers and building services professionals. We introduced the PFM group to our solutions for the corporate workplace, primarily TEOS Manage which is a powerful software application that enables you to easily manage all of a building’s IP devices, content, and meeting rooms.

“The group were really responsive and provided invaluable insight and feedback. At Sony we aim to provide the best possible solutions for end users, and it’s through interactions like these that we can learn exactly what our key customers need to achieve their strategic workplace objectives,” he said.

Our final call of the day was to the Ashton Bentley stand, where a detailed presentation on the company’s fully-integrated presentation and videoconferencing room technology was provided.

With all cabling and software included within the desking systems, a variety of app-based options can be accessed to provide presentations without the need for any additional devices or hardware, the company explained.

With delegates enjoying the ambience of the stand, the Q&A session quickly turned into a roundtable session on the many issues and potential solutions being seen in the FM sector, after which the party made its way to the hotel to prepare for the evening’s entertainment.

This was held at the Adam Restaurant in the city, sponsored by Cambridge Sound Management, and consisted of a five-course meal. The ingredients of each course were explained in detail by the restaurant staff as it was served and accompanied by the most appropriate wine to provide a highly refined dining experience.

Having enjoyed the convivial and relaxed atmosphere of the evening, the PFM party reassembled on the Cambridge Sound Management stand the next morning to learn more about the company’s sophisticated sound masking technology.

Delegates quickly understood the benefits of this with a number expressing interest in using it within current and future settings.

Included in the live demonstration on the company’s stand was the use of paging and music options within the sound masking system, providing additional benefits to the solving of acoustic distractions and privacy requirements, all of which is easy to install with Cat 5 cabling.

Sony's video wall attracted high numbers of visitors.

Following the visit, a stream of appreciative and complimentary comments were received by PFM from the delegates, stating that the visit was regarded as highly informative, interesting and enjoyable from a number of perspectives.

Everyone at PFM also found the visit highly enjoyable and plans are now being discussed with other industry-relevant events to deliver similar exercises, with the intention of providing delegates with a unique and valuable experience.


When: 6 to 9 February, 2018

Where: RAI exhibition centre, Amsterdam

Exhibitors: 1,296, 294 exhibiting for the first time

Visitors: 80,923 – an increase of 10.3% on 2017

Additional attractions: Comprehensive seminar programme preceded by the Smart Buildings Conference on 5 February

ISE 2019 dates: 5 to 8 February, with the Smart Buildings Conference on 4 February, 2019



Mayur Patel, director of facilities, RPC

Andrew Neale, head of FM, Tesco

Paul Roche, head of facilities, Northern Europe, ERM

Daniel Perry, technical services manager, BNP Paribas

Les O’Gorman, director of facilities, UCB

Nathan Dickenson, audio visual technician, Dentons

Andy Bartlett, senior maintenance contracts manager – store operations, Debenhams

Nick Platt, managing director sales and marketing, Salisbury FM

Gary Codling, performance director, Vinci Facilities

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