This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

£50m catering contract for BA lounges at T5

30 January 2008

T5 is due to open March 2008

British Airways has awarded the management of its new lounges at Heathrow Terminal 5 to Compass Group PLC. The contract includes foodservice, hospitality and the housekeeping of the £60 million lounges.

Compass has secured a five-year contract until 2012. This will see the leading caterer continue to provide food services for British Airways passengers at Terminals 1 and 4 until March 2008 when the airline will transfer its operations to Terminal 5, built at a cost of some £4.2bn. Compass will also provide a range of housekeeping services including cleaning, luggage handling, spa and arrival facilities.

Simon Soni, General Manager Catering Operations Inflight Services at British Airways, said: "We reviewed our foodservice and housekeeping operations as we wanted to appoint a single provider. Compass has demonstrated its ability to meet our exacting and demanding requirements over many years and has the expertise and resources to deliver a wider remit, which takes in our cleaning, housekeeping and luggage services."

Geoff Wilson, Operations Director for Compass Group with responsibility for the British Airways contract added: "We are delighted to have won a new contract with a global brand leader such as British Airways, and are excited to have the opportunity to develop further a partnership which started in 1982."

As part of the contract, Compass will provide hospitality services in British Airways' lounges. Facilities will include 94 showers, six infinity baths and pre-flight dining services for passengers on both short and long haul flights from Heathrow to most of the airline's destinations across the world. This will involve a team of 300 Compass employees.

Consideration has been given to free range, organic, fair-trade and sustainable products, with a strong emphasis on quality and provenance of ingredients. The Concorde Room will offer soft boiled eggs with marmite soldiers to accompany the traditional English breakfast. All-day dining choices include the new BA signature burger using Hereford beef, best of British cheeses and eggs benedict with Blackstone ham.
Afternoon teas will be served featuring a selection of natural leaf teas; freshly-made finger sandwiches featuring Aylesford smoked trout, Dorrington ham and Darlesford organic chicken; warm homemade cookies; tea bread; brandy snaps and mini fruit and plain scones with jam and clotted cream. The new state-of-the-art full kitchen at Heathrow has allowed Compass to enhance the current pre-flight dining offer to include seasonal British and other traditional favourite dishes, exquisite amuse bouches and pre-desserts.

Compass also provides pre-flight dining services for passengers at Terminal 5 and at seven airports in the United States and Canada, including JFK, Newark, Washington, Chicago, Boston, Philadelphia and Toronto.

Contact Details and Archive...

Print this page | E-mail this page