This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

Research to find ways of improving commercial service charge industry

03 December 2007

The issue of commercial service charges can cause disputes between landlords and tenants. The study entitled ‘Options for Change’, will look at what options are available to the industry to improve the management of buildings, reduce the incidence of disputes between landlord and tenant and improve value for money.

Two London Business School MBA students, Avanti Patel and Joysy John, are undertaking a ground breaking study into the UK’s commercial service charge industry. As part of the study, the students will be conducting a stakeholder analysis of leading commercial property landlords and owners, tenants, managing agents, trade bodies, educational establishments and industry advisors. They will be seeking the views of stakeholders and senior sector figures on the state of the industry in order to present an objective report to be published in April 2008.The students will be supervised by Assistant Professor Stefan Thau, a faculty member of London Business School’s Organisational Behaviour department, who specialises in resolving conflicts in business.

Commenting on the study, Joysy John says: “This is a very exciting project to be undertaking for our MBA. It has real potential to define and direct the future of the UK’s service charge sector and we welcome contributions from as many stakeholders as possible involved in commercial service charges.”

Her research partner Avanti Patel continues: “Our aim is to determine a strategic view of the options available to the industry; to address and make recommendations for reducing and, ultimately removing, conflicts of interest that exist, improve value for money and limit disputes.”

The study is being supported by leading service charge consultancy Property Solutions Ltd (PSL).
PSL managing director, David Barrass says: “The results of this study, when made public next year, will give all industry stakeholders an independent view of the issues that undoubtedly exist in the sector.”

Anyone wishing to contribute to the study should contact either Avanti Patel or Joysy John on / .

Print this page | E-mail this page


View more articles
Article image

Revolutionary new sprayer instantly turns salty water into powerful disinfectant

A unique handheld sprayer has been launched which turns mildly salty tap water into a powerful disinfectant which kills 99.9% of germs, bacteria and viruse...
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...
Article image

Chris Jarvis appointed as MD for JR&Co

Julius Rutherfoord & Co (JR&Co) are delighted to announce the appointment of Chris Jarvis to the role of Managing Director....
Article image

Center Parcs goes cashless with Systopia

Systopia, which deals with cashless payment systems, has secured a contract with UK Short Break Operator Center Parcs to provide cashless payment systems i...
Article image

Meeting the needs of the post-pandemic working environment

Changes driven by the impact of the Covid-19 pandemic is requiring software developers to update their offerings to meet the demands in the changing workpl...
Article image

MRI’s acquisition of FSI paves way for greater FM efficiencies and improved service delivery

PFM speaks to Dermot Briody about the recent acquisition of FSI by MRI Software to determine how this will see bot...