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August Contract Round-Up

21 August 2015

Which outsourcers have recently signed new contracts or renewed old ones? Read more about Cofely, TCFM, DeepStore, Esh Facilities, Incentive FM, Mitie, Cordant Security, B&M Waste Services and Brayborne Facilities Services, Apex Lifts and Premier Workplace Services.

TC Facilities Management (TCFM) has been awarded the cleaning contract at Allianz Park, home of the 2015 Rugby Premiership Champions, Saracens.

TCFM will provide all area cleaning at Allianz Park, located in North London. Along with suppling Match Day services to clean the 10,000-seat capacity stadium, the award includes daily cleaning of its conferencing, hospitality and general stadium areas along with the retail store. The contract went live on Monday 3 August.

Alex MacIntyre, stadium manager at Allianz Park, said: “There were two key reasons we awarded the contract to TCFM. First, the importance it placed on being part of our team and second its commitment to delivering the contract through our values of honesty, humility, work rate and discipline.”

TCFM is also celebrating extending other stadia contracts for cleaning and window cleaning with Watford and West Ham United, Premiership Football clubs, in addition to securing specialist cleaning projects at other leisure, sport and entertainment locations across the UK.

Keith French, strategic development director at TCFM, said: “Our recent success in the stadia sector fits with our strategy of adding value to existing clients who in turn help promote our service capabilities to their peers in other stadia.”

Costain, engineering solutions provider, has agreed a long-term deal with DeepStore to manage its project documents and drawings. The ongoing contract, which has a minimum five-year period, will see Costain store its items at DeepStore’s climate-controlled vaults in Britain’s largest salt mine in Winsford, Cheshire.

The national records management company was appointed after Costain undertook a review of potential suppliers; having met the criteria needed including the management of archives, security and cost. Costain will send its archives from several permanent and temporary site locations, which will also benefit from DeepStore’s 24-hour retrieval service.

George Christophorou, deputy head of information, knowledge and records management for Costain, said: “As an innovative company encompassing the information age, part of the governance requires us to maintain hard copy records for any contractual obligations. The business requirement to offer electronic access of all records is also maintained.”

Costain joins other DeepStore clients including The National Archives, the Royal Society, SOAS and Wellcome Trust.

Esh Facilities has won a three-year contract to provide planned maintenance and reactive repairs to West Yorkshire Police. It has the potential to be extended a further two years and is worth up to £10m. Part of the Esh Group, Esh Facilities, will provide around-the-clock support to the West Yorkshire Police Estate. 
West Yorkshire Police operates more than 100 buildings spread across an area of 780 square miles. As well as police stations the buildings range from offices to specialist communication rooms, custody suites and laboratories.
Charlene Howes, head of maintenance for West Yorkshire Police, said: “We’re the fourth largest police force in the country with about 8,200 officers and staff. It was important to find a FM partner with the scale to support us, and that shared our robust approach to health and safety.

“Over the past three years the force has reduced our planned preventative and reactive maintenance expenditure by more than 35% on our retained estate while maintaining the functionality of our buildings and meeting our statutory responsibilities. Following a thorough tender process we’re confident this contract will maintain high levels of service and financial efficiency.”

The contract includes minor works, gas servicing, mechanical and electrical services, air conditioning and reactive repairs. South Yorkshire, North Yorkshire and Humberside Police can also access the contract by agreement with the West Yorkshire force.
Incentive FM Group has secured a three-year contract with Land Securities to provide a range of FM services at Bluewater, a retail and leisure destination. The agreement, which can be extended for a further three years, represents the group’s biggest and most significant new business win to date.

Through a team of more than 250 guest hosts onsite, Incentive FM will provide a range of technical disciplines including engineering maintenance, cleaning, security, grounds maintenance and environmental management. This team has a single goal to meet the client aspiration of providing a surprising and memorable experience for Bluewater’s guests.

Commenting on the appointment, Robert Goodman, Bluewater’s general manager, said: “FM plays a vital role in delivering Bluewater’s unique day-out experience, from the welcome received from Bluewater’s hosts to the range and quality of services provided.

“Incentive FM Group exceeded the needs of our brief, rising to the challenge of evolving the Bluewater experience so it continues to set the very highest standards in the industry. The team’s focus on how they can ensure guests enjoy their visit to Bluewater, having an experience they will share with others, makes them the ideal partner for Bluewater.”
Incentive FM Group says has a long affiliation with Bluewater, working closely with its owners and centre management teams since 1998, a year before Bluewater opened its doors to the public. During that time, Incentive FM Group provided key consultancy services during two previous tender rounds.

Incentive FM Group is the latest new addition to the Bluewater team, following the appointment of Time Retail Partners as joint retail letting agent earlier this month, alongside CBRE and catering specialists, Shelley Sandzer.
Mitie has been awarded the security contract for Eggborough Power Station. Mitie’s total security management business secured a three-year contract at the plant near Selby delivering 24-hour security personnel.

The Mitie team was awarded the contract based on its critical security environment expertise. In addition to this it can offer learning and development capabilities, and online operations software Workplace+, giving the client access to contract management information.

Kevin Doyle, EPL head of security, added: “EPL are happy to welcome Mitie onto site for the delivery of Site Security Services. The award of this contract recognises Mitie’s experience in the security business sector and commitment to training and developing staff to provide high standards of performance.

“It’s hoped that through a mutually supportive relationship between EPL and Mitie the primary objective of promoting a safe and secure environment for the workforce and visitors will be achieved.”

Cofely has secured an IFM contract with Molson Coors UK. The five-year contract covers a range of IFM services. About 100 directly employed Cofely staff will deliver services to the company’s brewing facilities and offices. Services will include asset maintenance, office and industrial cleaning, site services, security, pest control, grounds maintenance, waste management and recycling.

Molson Coors, director of HR & facilities, Katie Pearce said: “Cofely has a proven track record of business partnering and we were impressed by the value it delivers through its IFM services. We look forward to working with the Cofely team moving forwards.”

Cofely’s UK CEO Wilfrid Petrie added: "We look forward to developing a strong relationship with Molson Coors that will make a real difference to the delivery of services. We see this as the beginning of a partnership which will provide opportunities for additional, sustainable value through direct delivery of further services from both Cofely and from within the wider ENGIE Group.”

B&M Waste Services has secured a three-year contract to implement a total waste resource management solution at Liverpool John Moores University (LJMU).

LJMU invited tenders for provision of its reuse, recycling and waste resource management services and a key component of the tender was an assessment of a potential service provider’s ability to complement and enhance the university’s sustainability vision.

Martin Christie, LJMU’s environmental manager, said: “With more than 25,000 staff and students, we’re a modern civic university aware of our social, economic and environmental responsibilities. The University has had a ‘zero to landfill’ policy and waste resource management service for several years but we always look for ways to further improve our reuse and recycling rates.

“LJMU looks forward to utilising B&M’s waste resource management expertise and also the opportunity to proactively contribute to development of reuse, recycling and waste resource management best practice.

“LJMU is committed to continually seeking ways to reduce its environmental impact. B&M’s monthly environmental reports detailing each building’s waste streams and associated recycling levels will assist us to identify improvement opportunities. We’re also pleased B&M will service university buildings from its local depot in Bromborough. This will reduce service vehicle mileage against our current arrangements reducing LJMU’s carbon footprint and making a contribution to improving the greater environment.”

The contract commenced on 1 August 2015, and B&M Waste is now installing various recycling and waste containers and servicing the University’s compactors currently in situ. Ongoing audits and suggestions for continuous improvements are part and parcel of B&M Waste Services offering and will ensure the consistent progress of the University’s recycling and reduction in carbon footprint.

Matalan, the fashion and homeware retailer, has extended its contract with Cordant Security for a further two years. It follows a six-year partnership during which Cordant Security has supported Matalan in its drive to minimise stock loss and create a safe working and shopping environment.

Under the terms of the deal, Cordant will continue to provide security support for Matalan’s UK network of stores. This includes delivering manned guarding, CCTV monitoring, front-of-house services and overnight patrols in some key areas.

In addition Cordant will continue to work closely with the Matalan risk team, advising on major events such as store openings and the Boxing Day sales where crowd management can be a key issue. This follows the successful opening of its Oxford Street flagship store earlier this year which attracted queues of hundreds of visitors.
As part of the extended contract, Cordant Security will also be responsible for Matalan’s new head quarters in Knowsley and its four national distribution centres. A dedicated contract team will manage all aspects of the operations, driving continuous improvement.

Michael Chambers, Matalan’s head of business risk, said: “We’re delighted to continue the working relationship with Cordant. Their desire to drive innovation and added value while being a cost effective solution will help Matalan meet its loss agenda going forward.”

Brayborne Facilities Services has been re-awarded the cleaning contract for Eastleigh College & Quilley School of Engineering. With a strong presence across the south of England in the specialist education sector, Brayborne has been working with Eastleigh delivering specialist and regular cleaning services.

The college and school are based in Eastleigh, Hampshire. Eastleigh College is a community college of further education providing training to school leavers and students returning to education. Quilley School of Engineering is a secondary school with a broad curriculum and a specialist focus on engineering subjects.

Apex Lifts has been awarded a City of London tender to refurbish the North and South tower passenger lifts at Tower Bridge, and replace vital equipment in the Waterloo Block at Tower of London.

The Apex Lifts team was tasked with creating new ceilings for the two passenger lifts, fitting them with LED lighting that can change colour through Fob control. Strip lighting was added to the ceiling perimeters for a fully lit lift experience. The landing doors have been resprayed and landing architrave protection installed. Plus a new DDA-compliant car operating panel has been installed with LCD position indicator displaying the City of London logo.

Design elements have been added to the lifts by Apex, too, including new lift car flooring added to South tower lift with an arrow to direct passengers to the tower bridge engine rooms, and stylish vinyl graphics have been applied to exit walls, reading “Follow blue line to the Engine Rooms” in the South and “Step Inside” in the North lift to help visitors get their bearings.

“We were working to a set timeframe to refurbish the Tower Bridge lifts,” says Ray Murray, Apex Lifts repair sales consultant. “We were able to complete the works on time in a safe, efficient manner – and the new vinyl designs look great too!

“The Lift Car Refurbishment at Tower Bridge Towers was completed to a high standard including out-of-hour working to minimise the disruption of stakeholders and the general public,” says Patrick Stapleton, senior principal lift engineer, City of London. Simultaneously, the Apex engineers visited the Tower of London to conduct further repairs; the passenger lift in the Waterloo Block has had its control panels, door operator and signalling equipment replaced.

Premier Workplace Services has been awarded the contract to move the Francis Crick Institute’s research operations from buildings owned by Cancer Research UK and the UK Medical Research Council to their new £650m laboratory in King’s Cross, London.

Named after one of the scientists who unravelled the structure of DNA, the facility will house more than 1,200 scientists from a range of disciplines, working together under one roof to tackle global health problems, including cancer, HIV and Aids and heart disease.

The Francis Crick Institute is a visionary collaboration between six of the world’s leading medical research organisations: Cancer Research UK; Medical Research Council; the Wellcome Trust; University College London; King’s College London and Imperial College London. 

Cancer Research UK, who awarded the contract, worked in partnership with the MRC and the Francis Crick Institute to find a service provider. Premier won the competitive tender process to transport equipment from central London, Mill Hill and South Mimms, which includes migrating about 14,000 items of sensitive scientific equipment, 1,300 PCs, 5,000 crates of filing, 7,000 cartons of glassware and specialist moves of chemicals and biological materials.

Premier’s project management team has commenced the planning element of the project in consultation with the Crick’s project team and the representatives from existing locations.

David Lyon, head of procurement, Cancer Research UK said: “We’re delighted to be working with Premier on this strategically important project. The Crick is a major investment for Cancer Research UK and the importance of safely moving the research to a new, world leading facility could not be entrusted to anyone but the best that the industry has to offer.”

Premier Workplace Services has worked with Cancer Research UK over several years with projects including the relocation of the organisation’s head office to the Angel Building in Islington in 2010.

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