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Technical FM company Imtech Inviron has launched a National Operations Centre in Birmingham

12 August 2015

It will operate as a 24 hour call centre and will programme the work of mobile engineers operating from the regional office network across the United Kingdom

The company has invested in creating the National Operations Centre to improve customer service and response times. An in-house team of software designers has developed and rolled out a market leading management software solution.

Together, these two developments will allow Imtech Inviron to respond to its customers more efficiently, with immediate visibility of every engineer’s location and skill set. Customers continue to have direct access to real time information via the company’s bespoke DNA portal.
Following an extensive training and induction programme the centre became fully operational in July 2015.

Paul Rogers, Imtech Inviron’s MD, commented: “We are committed to our UK network of offices, with Imtech Inviron employees delivering services to our clients and truly being part of local communities, but now they have the support, resilience and planning capability of a state-of-the-art facility; deploying resources to meet our customer requirements, whilst mindful of our carbon footprint.

“Our investment and development in Imtech Inviron’s software and service offering will continue. Ultimately our operations centre will have the ability to monitor and optimise systems to reduce energy consumption in our clients’ buildings and remotely operate plant and equipment; offering a full diagnostic solution.”

The Mayor of Solihull, Councillor Glenis Slater officially unveiled the new facility on Thursday 6 August.

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