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BMW bodyshop benefits from new T Cards online system

12 August 2015

As a BMW main dealership, Knights Group based in Staffordshire, has to maintain the highest levels of quality and customer service which it has developed over many years

As a BMW main dealership, Knights Group based in Staffordshire, has to maintain the highest levels of quality and customer service which it has developed over many years.  Optimising the after-sales and accident repair centre is crucial to their business with the latter involving a range of requirements that vehicles are repaired to the highest standards expected from BMW.

The Challenge
The majority of accident repair centres in the country use a visual system to co-ordinate, allocate and manage the work through the various processes. In the workshop environment communication is key in ensuring the flow of work though the shop.

Knights wanted to utilise the most efficient systems to ensure that they managed each job in a clear and precise way, so that technician, workshop controller and Bodyshop Manager could have access to the weekly workload and current status.  This can be complicated if  communication between departments is reliant upon word-of-mouth updates, manually checking paperwork, or having to log on to dealer management systems to check the status of a repair.

The Solution
After reviewing the various systems available on the market, Knights selected T Cards Online on the basis that it provided the features they needed. It was installed in August 2014 and has proved to be successful with Knights acknowledging that the system is saving them time and money.  Developed and fine-tuned over a period of 4 years and launched in early 2013, the innovative T Cards Online workflow monitoring system replicates the manual card and board T-Card system It enables users to manage workflow in real time using the drag-and-drop technique, moving job cards around the board to reflect current status.

It features password-protected login and enables multiple remote access from anywhere in the world. All historical data is maintained so that it can be copied and reused at a later date. A clear benefit of the new T Cards Online system is its simplicity.

Once the virtual board has been configured to meet individual requirements new cards are opened from the main menu bar. There are standard templates for Vehicle Workshops, Parts Ordering and Vehicle Stock Control. T Cards can also be tailored enabling Alarms, Signals and email notification to be added and there is also a facility to attach external documents.  Since a number of cards will appear on the same chart, they can be colour-coded for easier identification and as work progresses the cards are simply dragged and dropped into a new column.

The Benefits
Christian Cerrone at Knights of Stafford comments, “We looked at various systems but decided on T Cards Online. As a work flow management tool the system is excellent, it has enabled us to upgrade from the manual system to one which is easily accessible via PC’s in our different departments”.

Knights Group’s experience in using the new online system is another example of T Cards Online expertise in helping a wide range of automotive companies to explore the benefits of a simple, yet highly effective online management tool. The result is streamlined more efficient management processes, which ultimately leads to improved productivity, saving time and money.

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