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Cloudfm wins KFC contract

15 July 2015

One of the world’s best-known brands, KFC, has embarked on an ambitious strategy that will see the company grow in size over the next five years

Quality,  innovation  and  consistency  will  be  key  to achieving  that  goal,  ensuring  a fantastic  customer  experience  at  all  times.  The  choice  of  FM  provider is  therefore crucial  and  KFC  has  taken  the  decision  to  partner  with  fast-­-growing  company, Cloudfm.


The  £60  million  contract  will  encompass  all  235  of  KFC’s  outlets  in  the  UK  over the next  five  years (excluding  franchises).  From  July  2015,  Cloudfm  will  manage  all planned  and  reactive  maintenance.

Property  Manager  at  KFC,  Ian  Diaper,  explains  why  the  change  was  necessary: “This is  not  a  decision we’ve  taken  lightly.  We  conducted  a  rigorous  and  exhaustive procurement  process  to  find  a  long-­term  partner  who  understands  our  business  and can  help  us  achieve  the  next  level  in  service  quality and  efficiency.

"We  need  a  provider  that  will  engage  with  us,  take  ownership  and  become  a valued resource  for  restaurant  managers. Cloudfm  meet  all  our  criteria  and  we  are delighted to  be partnering  with  such  a  professional  operation.”

Cloudfm’s  unique  approach  to  managing  data  was  also  a  key  factor  in  KFC’s decision.  “We  were impressed  by  Cloudfm’s  system  capability  which  will  give  us greater  flexibility,  compliance  and control.  Our  restaurant  teams  will  know  their status in  real-­-time  and  be  able  to  operate  their individual  businesses  better.

"We  expect  to see  improvements  above  store  level  as  well,  with enhanced  financial control  and accounting.  My  team  and  I  will  benefit  from  clearer  insights  that  will enable  us  to be  far  more  proactive  in  areas  such  as  capital  investment.  All  of  this will  come  as a result  of  people  and  processes  working  together.”

CEO  of  Cloudfm,  Jeff  Dewing,  commented,  “KFC  strive  for  excellence  in  every  area, from  their  people and  product  to  the  communities  they  serve,  and  we  are  proud  to have  been  selected  as  their  FM partner.  Our  collaborative  approach  is  closely  aligned with  KFC’s  culture  and  combined  with  our restaurant  expertise,  we  are  confident  that we  can  deliver  the  innovation  and  efficiency  that  the brand  needs.”

Ian  Diaper  concludes,  “Many  suppliers  have  been  associated  with  us  for  several years.  We  are invested  in  building  and  maintaining  long  and  successful  relationships, and  anticipate  that  working with  Cloudfm  will  deliver  real  benefits  both  for  the brand,  and  in  the  support  of  our  restaurant teams.”


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