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Sponsored Article

Introducing the Tio Hospitality Services System

20 May 2015

Meetings run smoother with fewer interruptions, so VEGA have developed a solution to make ordering refreshments during meetings simple with minimal disruption. The hospitality request system from VEGA allows guests to seamlessly order their beverages via an i-pad before their meeting begins.

The Tio Hospitality Services System was developed to save time and increase face to face meeting efficiency.

The solution eliminates the need for a member of catering staff to visit a meeting room at the start of a meeting and write down requests for each guest. It also reduces the number of errors made when taking orders and speeds up the delivery process, as orders are delivered directly to the kitchen.

If your business typically orders tea and coffee in advance for client meetings, this system reduces waste by only ordering exactly what is required by each guest.

How does Tio work?
Each meeting or conference room is fitted with an i-Pad mini. This familiar and intuitive interface displays menu options for drinks, snacks and other refreshments.

The meeting room guests simply enter their choice of beverage and add their preferences. Once all the attendees have entered their requirements, they touch ‘Confirm’. The order is sent directly to an administrator touch screen panel situated in the building kitchen.
 
The kitchen is notified by an audible and visible alert, that a new order has arrived and the kitchen staff immediately send an acknowledgement directly back to the meeting room. The display in the kitchen area shows any orders waiting from the serviced rooms throughout the building. The order can then be delivered within a set period agreed by the management team.

Reporting
The hospitality request system can record all relevant statistics required for reporting. Amongst other data, this will include the time it takes to acknowledge an order and the time to deliver an order. This allows the catering managers to measure and track their teams’ performance against predetermined targets and measure performance. It will also highlight any potential problems that may arise.

Adding to the system
The hospitality request system can also include additional functionality tailored to a specific requirement. For example, a notification to the kitchen staff that the meeting has finished, so cups and plates can be cleared ready for the next meeting. It can also accommodate requests beyond catering requirements, for example notifying the facilities department that AV support is required for the equipment in the meeting room.

Tio Hospitality Request System Summary
Eliminates the need for catering staff to individually visit meeting rooms

• Removes the manual ordering process
• Reduces errors
• Speeds up refreshment delivery
• Meetings are only interrupted once
• Tailored reports measure catering performance
• Reduces the waste and costs associated with providing large tea and coffee dispensers in meeting rooms

For further information please get in touch with the team at VEGA Europe:
0844 5000 991 or e-mail info@vega-global.eu


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