This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

Thames Cleaning: Why we're 'best-in-class'

Author : David Strydom

07 May 2015

Alex Weller, MD of Thames Cleaning & Support Services, talks about his company

Michael Weller (right)

Could you describe what Thames Cleaning does in your own words.
Thames provides 'best-in-class' cleaning and support service solutions to the commercial sector within London and the Home Counties. We provide office cleaning contracts and can support them with window cleaning, periodical cleaning, consumable supplies, recycling & waste management, washrooms services, pest control and handy man services.

How many employees are there and what is the hierarchy of the company?
We employ some 400 staff at present but this is growing rapidly within London. Michael Weller (CEO) heads all marketing and strategy of the business. Alex Weller (MD) ensures all aspects of the business is fully compliant to government legislation and achieves sustainability taking full P&L responsibility. Alex heads all departments and oversees all tender returns to ensure all bid submissions are achievable to meet our clients’ objectives. David Jackson (operations director) heads all operational delivery and continuously drives Thames operations to achieve exceptional performance levels for our clients.

Who is your ideal target market?
Our ideal target market is corporate clients with annual budgets from the range of £10,000-£1,000,000.

Describe the case study which best showcases your company’s work?
The best case study I can think of is King.com. We offered highly intelligent working solutions, which achieved much enhanced performance in quality, health and safety, environmental and CSR performance. Our innovations achieved a £80,000 per annum saving where King then reinvested half of this saving back into the contract to pay the London Living Wage. It was this case study that also helped Thames in achieving 'finalist' for the Living Wage Champion 2014 Awards for London.

What is it about your company that sets you apart from your competitors?
To lead the industry you need to be and remain different. I’d say the difference between Thames and its competition is our continuous drive for innovation, sustainability, training objectives to develop a 'one team' culture and to ensure our board directors remain extremely close to our clients, irrelevant of our growth.

Without giving away too many secrets, what is the key for service providers to win contracts such as Blackstone?
New efficient ideas that work and achieve sustainable best practise. To also provide them with a hands on service, honesty and integrity in all approaches.

When and how was Thames Cleaning founded, and by whom? How did the idea come about?
Thames was founded in 1962 by its first generation founder, Michael Douglas Weller. The company was named as per the river of London and first offered window cleaning which was carried out by foot, ladder and bucket. He then invested in a push bike, which took him months to master balancing a ladder on (way before health and safety).

What are the biggest challenges facing the cleaning sector?
Research and development, innovation, quality performance, training, transparency and investment in youth is seriously lacking in our industry.

What are your thoughts on the Living Wage?
We at Thames are a 'Recognised Living Wage Service Provider' so we support the Living Wage Foundation enormously. Not only do we promote it in our marketing but we also provide a cost option in all bid submissions to implement this should the client wish. Most, if not all corporates can pay the London Living Wage if they’re prepared to consider first-class surveyors to reengineer their current specifications to achieve this. Our work with King.com is a marvellous testament to this and it she be considered. It's good for people, business and for society in general.

How important was it for Thames Cleaning to win an award at the PFM Awards?
Extremely important because we wanted to make a statement to our competitors. We also wanted to prove SME businesses could work very well indeed as suppliers for global corporate businesses.


Contact Details and Archive...

Print this page | E-mail this page

MPU
PFM


MOST VIEWED...

View more articles
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...
Article image

New company now running Interserve business

Following its entering into administration at the end of last week, the Interserve business has now been transferred to a new company owned by its lenders....
Article image

YLOTY2018 winner comments on his success on the night

This year's PFM Awards Young Leader of the Year winner, Kristian Trend, gives his reaction winning the award after receiving his trophy on 7 November at Th...
Article image

Conference programme confirmed by The Facilities Event

Speakers at The Facilities Event will include idea-generators, thinkers and FM experts, including three PFM Awards judges and the Overall Winner of the PFM...
Article image

Is ‘HOTELISATION’ the key to customer experience in property?

MIPIM is over for another year, and it was a whirlwind of innovation and new developments within the industry....
Article image

HS2 looks to contribute to district heating systems

Engineers working on the HS2 "super-hub" at Old Oak Common in north west London have stated that they can recover the heat from high-speed trains...