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Parseq and Opex scan the horizon

09 July 2014

At the hub of Parseq's impressive system is the unique and vital OPEX postal processing and scanning technology. Find out how the companies worked together. 

In the fast and demanding sector of Business Process Outsourcing award-winning Parseq is simply par excellence. Established 40 years ago the company has evolved in to a highly respected major player with offices in Yorkshire, London and Glasgow.

The Parseq portfolio crosses the business spectrum from high value global brands to SMEs embracing front and back of office outsourced procedures including customer acquisition, retention and service, product fulfillment and delivery, client invoicing, billing & collections.

The integrity of Parseq is reflected in their acceptance and compliance within highly regulated areas such as such as banks, the public sector and Not For Profit (NFP) operations as well as the commercial aspect of energy, retail, travel and publishing houses. The sheer statistics speak for themselves. Over 100,000 items of financial correspondence processed securely every day: £2 billion payments made every month: 70 million calls made per year on behalf of clients: and an integrated cheque service across 9 countries.

At the hub of this impressive system is the unique and vital OPEX postal processing and scanning technology. A bank of famously ergonomic Rapid Extraction Desks guide the way with their capacity of up to 4500 items an hour, self-adjust for thickness to 6mm, envelope height of 88mm to 160mm, and lengths between 101mm and 266mm. The core and crucial task of electronically recording and storing incoming documents is absorbed by the OPEX series DS2200 scanners.

This technology allows a single operator to scan directly from folders without the upfront, labour-intensive and costly document preparation process. This one-touch, secure process has revolutionised the way records are being scanned; not only by almost completely eliminating document preparation but also allowing the operator to index the images using the OPEX document capture software ‘CertainScan’.

In turn, embedded Kofax VRS technology automatically performs a variety of essential background tasks including content based rotation, automatic colour detection, background smoothing and image enhancement, all aimed at speeding up the scanning process and at the same time offering a high-quality end product. The unrivalled drop-feed technology has proven to be a more efficient way to capture images of real-world documents because it greatly reduces, and in many cases eliminates the doc prep steps that account for 70% of the cost of image capture.

All of which has made a big impression on Parseq’s Sales & Marketing Director Vincent Smallhorne. “The OPEX input has transformed the ease and accuracy with which handle clients material and conform to even the most stringent Service Level Agreements. It has also notably given us the confidence and technical ability to expand and diversify in to areas such as handling parking fines for 30 local authorities and a special project for archiving 4 million items in just 2 weeks.  We smoothly scan very different documents in to digitised batches per customer with differing requirements. OPEX engineering is all superbly reliable and flexible. It doesn’t miss a beat, is clean and crisp and provides an excellent relationship for optimum performance with no extra kit needed for extra capacity.” 

For Opex information please call 01204 388838: e-mail or visit

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