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ServiceMaster Clean is keeping up Appearances at Westfield Derby!

27 May 2010

As a specialist cleaning provider to hundreds of businesses across the UK, ServiceMaster Clean understands the importance of first impressions and works closely with its customers to maintain premises including offices, retail chains, hotels and pub companies.

One good example of the bespoke service offered is the work that ServiceMaster Clean carries out on behalf of one of the largest shopping centres in the Midlands.

Westfield Derby opened in 2007 with brand new flooring and furnishings throughout, all designed with aesthetics in mind, to create a luxurious surrounding for shoppers.

A key part of the interior design was a series of handmade Chinese rugs which were made specifically for the £340m redevelopment and designed to reflect the Derbyshire landscape. But with over 25 million visitors a year it became apparent that there was a need for regular maintenance of the rugs to prevent colour loss and staining. After identifying the need for a specialist service provider Westfield called in ServiceMaster Clean.

Local ServiceMaster Clean business owner Dermot Boyle initially visited the site in 2007 to assess the condition of the rugs. Following this ServiceMaster Clean developed a cleaning programme to ensure that the rugs were restored and would be maintained as such.

Dermot explains; "We offer Westfield an out of hours cleaning solution to minimise the disruption to shoppers and staff. We work through the night twice a year to clean each rug. The rugs are very heavy and large; five metres by three metres and it takes four people to lift and move just one. We begin by pre-spraying each rug with shampoo, leaving for five minutes. We then carry out an extraction clean of the whole rug using our specialist machinery. We carry out additional spot cleaning were necessary to treat individual stains."

"The final stage is to apply our own unique product which is a protective, soil resistant and anti-bacterial finish to each rug. Our finish also includes a product called Hygienilac, which leaves all the rugs with up to 12 months protection against dirt and bacteria. It’s amazing how much grime rugs can collect and it takes around 45 minutes to clean each one, but once cleaned they look fantastic."

Malcolm Chapman, Building Services Manager, Westfield Derby says:

"After opening the Westfield Derby we required the service of a specialist company to look after all of the mall and food court carpets. The service that ServiceMaster provides has conformed to our standards of acceptance with sensible costs being charged. The service staff and management have always been obliging, working to the time restrictions that a Shopping Centre Facilities Team has to accommodate."

Armed with the very best tools for the job, ServiceMaster clean works hard to gain the trust of its customers by providing a professional and reliable service. Malcolm Holmes, Head of Commercial Support for ServiceMaster Clean says; "We are delighted that Westfield Derby continues to entrust ServiceMaster Clean with the responsibility of maintaining these rugs. This successful partnership is testament to the results ServiceMaster Clean has achieved for the Centre over the last three years."

ServiceMaster Clean technicians are professionally trained to the highest standard and offer the right knowledge, product and equipment to clean and maintain various types of flooring in a commercial environment, including;

  • Carpet & Rugs
  • Wood
  • Marble
  • Quarry tiles
  • Ceramic
  • Vinyl

With over 200 local businesses in the UK, ServiceMaster Clean provides a specialist carpet & upholstery cleaning service to the domestic and commercial markets and as part of the ServiceMaster Group, offers customers over 50 years of experience in the UK cleaning industry.


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