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Global study shows changing attitudes in workplace engagement and employee/employer relations

09 October 2018

Business-critical factors have been unveiled within the largest workplace study of its kind to date, which analysed over 3,100 locations across 458 organisations and 90 countries.

Featuring the responses of 401,362 employees relating their workplace experiences, the publication is aimed at executive leadership teams, real estate management providers and those involved in workplace design and management of employee experience.

Findings include details of the factors on which employee sentiment hinges and the elements that drive them, according to the statement released yesterday.

The Workplace Experience Revolution, published by Leesman, says it "examines the business to consumer societal shift that has reset employees' expectations of the employer to employee relationship".

It also examines what the change in expectations mean for companies aiming to leverage the best performance from their staff and facilities.

Emotional responses from employees have been found to fall into the three main groups of seeing, doing and feeling.

The statement said it had also revealed a core group of five critical work activities within the three main groups, along with eight workplace features that "determine the sentiment expressed in each of these clusters".

Described as "sentiment super-drivers" these components have been found to be the main components driving "outstanding employee experience".

All three main groups need to be included to deliver the best workplace experiences, said the statement.

The three main groups have been described as follows:
Doing - whether the workplace supports employees to carry out their tasks in an enjoyable environment, including the ease with which information can be shared with colleagues.
Seeing - examining whether the workplace has a positive corporate image that is attractive to clients and assists in retaining the best talent.
Feeling - looking at how the workplace supports the culture of the organisation and shows how it values employees, encouraging them to take pride in their employment.

The Workplace Experience Revolution document can be accessed here.


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