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JOB VACANCY: Facilities & Site Services Manager Reporting to: Director of Estates

30 May 2018

The Facilities and Site Services Manager, responsible for the delivery of our soft services, will play a pivotal role within our Estates Management Team. The role is a new one and, as such, it presents a great opportunity for someone to shape the delivery of these services to the College. 

Interviews will be held on the afternoon of 22 June 2018.

Hours:                   37 hours per week (as and when required)
Contract Type:      Management
Holidays:               35 days per annum
Salary:                   £40k


Job Purpose

To lead the development of, and be responsible for, site services and operations on all College campuses ensuring essential resources are available to meet the needs of students, employees and all visitors to and users of our sites.

Site services to include aspects of Catering, Cleaning, Security, Transport, Car Parking, Vehicle Management, Caretaking and Basic Maintenance.

To support the Director of Estates in carrying out his responsibilities and deputise in his absence.

Key Responsibilities

•Work as part of the Estates management team to ensure that Service Delivery and Operational KPIs are delivered through collaborative working

•Be responsible for a site services management team who, through the management of their team members, ensure that essential site services are co-ordinated and planned.

•Develop and lead on initiatives to improve the delivery of these services, which will facilitate good working practices in the delivery of high standards and the achievement of area objectives and Service Level Standards

•Contribute to the implementation of the Business Continuity Plan and emergency response process and protocol.

•Contribute to the review and procurement process for External Service Contracts applicable to the area of operation

•Advise employees on policy and procedure and the implication of any changes in or on the College.

•Be a key driver in the management of Health & Safety in the area generating robust protocol and process

•Monitor and manage income and expenditure profiles against budgetary targets.

•Act as a liaison with external key agencies and organizations in relation to Service provision and Compliance

•Plan for future development of site services in line with high level/overarching business objectives.

•Respond appropriately to emergencies or urgent issues as they arise and manage the consequences.

•Out of hours contact and call out when required.

•Represent the College at internal and external client meetings.

Experience and Skills

•Have experience of delivering and managing large estate soft service provision including effective management of budgets

•Be an experienced manager of people and multi-disciplinary teams

•Have experience of managing change programmes

•Be able to demonstrate a high degree of commercial awareness

•Be an effective and confident communicator

•Be able to lead and positively influence people and projects

•Be able to analyse and problem solve with teams

•Be able to multi-task and manage conflicting demands and priorities to tight timescales

•Be able to apply sound judgement and decision making skills

•Be confident in the use of office IT systems and programs especially word processing and spreadsheet programs; including specific facilities management

Behaviours

•Is a team player who works collaboratively with colleagues within Estates and across the wider College

•Establishes a culture within their teams of excellent customer service

•Encourages people to develop and makes them feel valued

•Encourages the development of innovation in their area of responsibility and seeks out improvements

•Looks ahead to identify and resolve potential issues and capitalises on opportunities as well as managing day to day problems by getting involved where required

Knowledge

•Latest developments in Estates and Facilities practice

•Knowledge of Commercial / Educational Estates and Facilities

•Current and pending legislation as it affects estates management

•Safeguarding requirements

•Health and Safety legislation

Qualifications

•Relevant professional qualification in Facilities Management

•Leadership/management qualification at level 5 or above or willing to work towards

•IOSH qualification or willing to work towards

•Level 2 Maths

•Level 2 English

•Track record of CPD – to include: people management, Health and Safety, financial management, IT – integrated software usage and implementation

•A full and current driving licence is essential


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