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Case study: Locale with Lexington

01 March 2018

As technology continues to evolve, becoming exponentially faster and more intuitive, Lexington operations manager Roberto Castella says "we remain on the lookout for new ways to streamline internal processes and create the very best guest experience.

"One example of this is the relationship that Lexingon has with leading supplier of property management software, Locale, who’s portals make it easier for our staff to provide the best possible service to our partners.

"Locale act as an extension to the building management team, responsible for the technology that helps us to run a building."

“Managing a large building, or a portfolio of properties, can be very complicated,” says Guy Adderley, Commercial Manager at Locale.

“Our role is to simplify processes for organisations without taking away the personalised and bespoke guest experience that they offer.

"The portal centralises and automates many of the time consuming, daily processes and gives building managers complete visibility over everything from staff schedules to maintenance management.

"In essence, we provide the right information, to the right people, whenever and wherever they need it.”

Mr Castella continues: "There is always a concern that technology can affect the personal relationship that we work hard to develop between our staff and occupiers but we have found that because Locale’s software automates many of the essential daily manual tasks, staff actually have more time to strengthen those important relationships with occupiers.

Mr Castella says his company strives to offer the best possible service and choice of amenities to its occupiers.

"Locale’s portal helps us bring the outside world into the buildings and showcase a wide range of offerings– from discounted gym memberships and up to date information about local events to booking taxis or receiving parcels.

"Locale help us offer a consistently high level of service across the entire Lexington portfolio with a communications system that we are all trained to use," Mr Castella continues.

"Another advantage is that as the portal is cloud-based, even if we experience a power cut users can still access the system using 3G. One of the key factors for choosing Locale is their high level of service.

"From the beginning we worked closely to find out what we needed, they also offered extensive staff training and their customer service team are always available and working hard to improve the offering.

"This partnership will see us improve our performance in all areas, from the simple day to day processes through to our most ambitious plans," says Mr Castella.

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