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Calls to show the better side of the FM sector increase after Carillion failure

22 February 2018

There is a need to emphasise that there is a better side to the FM industry than the image emerging in the wake of the Carillion failure.

The above is a message that has been heard from both clients and service providers since the FM and construction firm collapsed early last month.

With alarm expressed about the size of the Carillion debt and the impact it has had on many of its former employees and its former supply chain, further concern has been voiced over how this affects attitudes towards the outsourcing model.

Members of the PFM Editorial Advisory Board (EAB) agreed that there needs to be more recognition over procuring services on the basis of the value they provide, not just the cost.

This will ensure that clients, those using facilities and the service provider all receive a fair deal on a more sustainable basis.

A number of service providers have also discussed the issue of the outsourcing image with PFM and there is broad agreement on the EAB recommendations.

Industry bodies have also previously shown the need to change the perception of FM as a cost to one of being a business enabler.

Workplace trends are also seen to be supporting this message, including those of wellbeing and agile working.

The FM sector is seen as being ideally placed to play a leading role in the delivery of changes and improvements to working environments, as well as meeting additional aims such as carbon emission reduction, etc.

Although the thoughts expressed above have been in existence within FM for some time, many in the industry feel that these now need to be shared more widely to provide a greater understanding of how the outsourcing model can work successfully for all those involved.

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