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IT study shows boardroom issues create biggest challenge

07 June 2017

An international study on the most common faults reported to IT departments has revealed that presentation technology in the boardroom is the most common issue to resolve.

Compiled from responses in the UK, US, Germany and France, the results show that calls are most often made by those in the Generation X and Millennial age ranges.

Those in the over 55 and Generation Z age brackets are deemed to be more self-sufficient, according to the study.

Conducted by research agency Vanson Bourne, which contacted 1,250 IT decision makers across the four countries, the study showed that the average company deals with 11 issues relating to boardroom presentation technology every week.

Nearly 60% of respondents believed the main cause of these problems was that employees were not sufficiently "digitally savvy" to use the available technology.

A further 86% of those surveyed stated they thought employees should improve their technology skills to enable them to cope with issues.

In the UK, an average of 65% of respondents cited the problem of lack of digital skills.

Further analysis shows that the figure was lower in the South of England, with 55% highlighting this as a key issue, rising to 74% for those in the North and Midlands areas.

From the four countries surveyed, the UK had the highest percentage of employees who believed that it was not their job to deal with technology issues (45%).

Where presentation technology was concerned, more than 50% said these were associated with a loss of business and damage to reputation.

An additional 72% said this had caused meetings to be postponed, with 73% also stating this had led to disputes between colleagues.

The survey was commissioned by Barco ClickShare, which links the study to the latest figures from the Office for National Statistics showing the UK lags 16% behind other G7 countries in terms of national productivity.

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