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Impact of poor mobile Internet on companies examined

12 May 2017

A survey of issues caused by intermittent mobile Internet coverage has been carried out by the British Chambers of Commerce (BCC).

After contacting more than 1,400 businesses, the majority of which were SMEs, the BCC said the results showed that poor mobile Internet coverage is restricting productivity.

With mobile working particularly prevalent within the FM sector, the survey raises concerns for both service providers and their clients throughout the industry.

Those operating in rural areas were particularly affected, with 90% reporting difficulties.

Companies in city locations also showed worrying levels of difficulty, with 56% reporting they were also affected.

Around one third of businesses stated that mobile Internet connections were generally unreliable.

However, this response increased to 54% for those operating in rural areas.

Lack of access to high speed connection was also recorded within the BCC survey, with only 42% reporting that they were able to access 4G.

BCC director general Dr Adam Marshall was quoted within the BBC News report as saying: Time and again, I hear from frustrated businesspeople who can't use their mobiles or access the Internet when they need to.

"These are basic requirements for companies to work on the move, trade online, and connect with customers and suppliers," he said.

Calls for planning restrictions on mobile phone masts have been raised by the BCC, allowing taller masts to be built to improve coverage.

Regulator Ofcom has also been targeted by the BCC and asked to make sure that providers deliver on their promises made in advertisements about coverage.

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