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New fire alarm and safety standard focused on service delivery

02 February 2017

A new fire safety standard has been introduced that will bring "a new benchmark of quality to the fore of the fire industry", according to FIA chairman Martin Harvey.

Having taken five years to create, EN 16763 Services for Fire Safety and Security Systems covers all areas of desired levels of service.

Topics covered range from planning to design, commissioning, installation and handover to the client, clarifying the service level at each stage.

Mr Harvey stated that although the new standard is not mandatory, "it is incredibly necessary".

"At this moment in time, there is no way of determining the quality of service that a company currently provides prior to purchasing," he said.

Also included in the standard is specification of the level of competence, knowledge and understanding required to provide buyers with greater confidence in their purchasing.

Mr Harvey explained that the standard sets out the minimum level of education and experience required to "service a life safety system - something that has never been specified before".

He further stated that it also provides an important first step towards establishing formal qualifications for the fire and security sectors, which do not currently exist.

A recognised qualification would allow auditors to quickly check competencies of those designing, installing and servicing systems, as well as raising standards across the industry, he said.


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