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Latest results from two-year workplace study released

10 January 2017

Interserve has released further information on its Designing and delivering effective workplace experiences - a practical guide, conducted in association with Advanced Workplace Associates (AWA).

This advises business to create teams of workplace guardians to assist in the curation of work spaces "that support employee wellbeing and overall business performance", the statement said.

Part of a two-year study, the guide says businesses should move their focus from function issues to concentrate on well-designed work areas that engage employees.

This will deliver the increased productivity benefits and justify investment levels, says Interserve.

The report includes a six-stage process for companies to use to create "effective workplace experiences".

These exercises should be led by experienced workplace guardians to deliver workplaces shaped "by employees, for employees".

The six stages outlined in the study include: developing a workplace brief that aligns with wider business objectives, brand and personality; synthesising ideas from a team of technical, business and creative specialists; mapping people’s interactions with the wider work environment; developing a detailed design specification; honing solutions to create a joined-up experience; and managing the workplace experience over time.

The study is third in a series which is being developed as part of a two-year research project by Interserve with workplace consultant (AWA), into the science behind successful working environments.

Interserve managing director - commercial Jeff Flanagan has shared his thoughts on study with PFM readers.

The guide can also be downloaded at:

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