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World FM Day 2017 announced

09 January 2017

World FM Day will take place on 17 May this year, with the theme of 'Enabling positive experiences'.

The theme is intended to highlight how FM plays an integral role in positive customer, client and employee experience in all sectors.

Organised by the Global FM alliance, chairman Duncan Waddell said the theme highlights FM's "significant role in setting and managing the scene for and delivering exceptional customer experiences worldwide across multiple sectors.

"The breadth of sectors impacted by FM is everywhere and there are examples in travel and tourism, residential, entertainment, leisure, health, education and commerce, as well as the wider workplace.

“The often unforeseen and disruptive forces in today’s world must be anticipated and managed to ensure stability and success in whatever sectors people seek the deliverables of the FM and their teams to ensure that outcomes and outputs of facilities meet expectations to enhance life whether it is at work, rest or play.”

Global FM Task Force chairman Will Bowen said the theme will show how FM enables customer, client and employee experiences "through creating functional environments in every country for every culture.

"It highlights that FM serves customers absolutely everywhere, from those living in residences serviced by FM providers, to passengers travelling through airports, to supporters at sports events, to those attending school or university, visiting a hospital, a theme park or just going to work every day.

"FM professionals are ultimately responsible for providing these customers with a positive experience through making the venues involved fit for purpose."

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