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Publication of good practice guide announced

08 December 2016

BIFM has announced the launch of its latest Guidance Note, designed to highlight best practice and identify performance gaps through operational cost benchmarking.

It aims to assist FMs in gaining a comparative view of operations including maintenance, cleaning, catering and security to improve efficiency and deliver cost savings.

The Benchmarking Good Practice Guide is written by Bernard Williams Associates partner Mike Packham.

He refers to the continued focus on operational costs and says: "In this context, this new Guidance Note will help FMs to objectively assess the costs associated with the services they are responsible for providing and ascertain whether or not they are delivering value for money for the required level of performance."

Included within the publication is data for benchmarking, including annual expenditure, labour input/productivity and performance metrics.

It also looks at the component parts of benchmarking activity, including measurement parameters, classification protocol and data analysis, while also providing tips on presentation of results.

The publication is available to download free of charge for all FM professionals.


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