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Wates Smartspace FM takes residence at Twycross Zoo

08 September 2016

Wates Smartspace’s facilities management (FM) division has been appointed by the East Midlands Zoological Society to deliver a three year contract at Twycross Zoo in Atherstone, Leicestershire.

Wates Smartspace (FM) will now commence mobilisation of the £3m contract, which will include carrying out asset and condition surveys before commencing works.

This will see the business deliver a full range of services at Twycross including external landscaping, mechanical and electrical (M&E) works, maintenance and refurbishment of the zoo’s 64 buildings.

All works will be delivered whilst the zoo continues to open its doors to around 500,000 visitors each year and care for over 500 animals across the 80 acre site, 365 days a year.

Wates Smartspace (FM) has a vast range of experience working in live environments for public-facing customers, minimising disruption to day-to-day operations and continuing to uphold a first-class safety record.

Dr Sharon Redrobe, CEO at Twycross Zoo, said: “There are a lot of exciting changes underway at Twycross Zoo as part of our £55million Masterplan to redevelop the site.

"It’s important that our operations continue to run smoothly during this period of change, and the appointment of Wates Smartspace will help us to maintain services as normal.”

James Gregg, recently appointed Managing Director of Wates Smartspace (FM), commented: “The Wates team has worked extremely hard to understand the unique environment and culture at Twycross Zoo and we are delighted to have been appointed to deliver this contract.

“We look forward to becoming part of the wider team at Twycross Zoo and working in partnership with them to maintain business as usual at this busy visitor attraction so that the zoo can continue to deliver its valuable conservation work.”

Now celebrating over 50 years of business, Twycross Zoo is one of the UK’s major zoos and is the only place in the UK to have every type of Great Ape (Gorilla, Orang-utan, Chimpanzee and Bonobo).

The zoo also has a wide collection of gibbons and is also home to many other endangered species such as Amur leopards (the world’s rarest big cat), Asian elephants, giraffes and snow leopards.

This contract announcement follows a number of recent wins secured by Wates Smartspace (FM) for high profile, public interfacing clients including ACCA and the Canadian High Commission in London.


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