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CIS Security lead the Security Sector as finalist in Customer Experience Category at the BIFM Awards 2016

31 August 2016

CIS Security challenged themselves with raising the customer service standards in a variety of ways including better communication, knowledge building and innovation, with the aim of walking the walk as thought leaders in their sector.

The resulting Customer Experience programme duly yielded results in terms of customer and end user satisfaction and promoted a culture of continuous improvement amongst staff through quality engagement.

The BIFM Award judges acknowledged that the programme makes building users notice the security team for all of the right reasons, by naming them as finalists in the Customer Experience Category.

In their submission to the BIFM judges, CIS detailed the improvements in customer experience for clients, with particular reference to their Spitalfields E1 contract, which they have retained for over 15 years.

CIS and Spitalfields collaborated on their first ever tablet-based app to collect end user feedback.

They also collaborated to create “Top Pocket Guides”, and a new uniform look to refresh the contract.

The business case for adopting a focus on Customer Experience is widely documented in a number of different industries, with notable successes from the likes of John Lewis and Virgin.


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