This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

CIS Security lead the Security Sector as finalist in Customer Experience Category at the BIFM Awards 2016

31 August 2016

CIS Security challenged themselves with raising the customer service standards in a variety of ways including better communication, knowledge building and innovation, with the aim of walking the walk as thought leaders in their sector.

The resulting Customer Experience programme duly yielded results in terms of customer and end user satisfaction and promoted a culture of continuous improvement amongst staff through quality engagement.

The BIFM Award judges acknowledged that the programme makes building users notice the security team for all of the right reasons, by naming them as finalists in the Customer Experience Category.

In their submission to the BIFM judges, CIS detailed the improvements in customer experience for clients, with particular reference to their Spitalfields E1 contract, which they have retained for over 15 years.

CIS and Spitalfields collaborated on their first ever tablet-based app to collect end user feedback.

They also collaborated to create “Top Pocket Guides”, and a new uniform look to refresh the contract.

The business case for adopting a focus on Customer Experience is widely documented in a number of different industries, with notable successes from the likes of John Lewis and Virgin.

Print this page | E-mail this page


Article image Carillion paid price for 'chasing revenue at the expense of profit'

Thoughts on the demise of Carillion have been shared by the PFM Editorial Advisory Board (EAB) during its latest meeting yesterday afternoon.Full Story...

Article image Nigel Taylor: Who is the Man behind Carillion Services?

Clear, engaging and collaborative – that’s how Carillion Services MD Nigel Taylor, a lifelong Leeds United supporter – describes his management style. In this exclusive interview, PFM got a glimpse of the private man behind the business image.Full Story...

Sodexo, Carillion and Mitie top Magenta’s social media FM ranking

Troubled FM businesses feature in top government suppliers' list

Be in control of your washroom with new Scott® Control Range