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FM technology survey results published

02 August 2016

Findings within the annual FM software survey have been revealed by Service Works Group (SWG) showing how both in-house and service providers are using new technology.

Maintenance was the mean reason respondents used CAFM, with 91% stating that they used it for reactive maintenance, while 88% managed their PPM schedules.

The survey showed that increasingly more FMs were using CAFM to manage additional options such as asset (72%), contracts (47%), space planning and move management (29%), resources (32%), health and safety (34%) and mobile workforce management (34%).

More than half of FM service provides said they had integrated their FM software with other systems to gain further business efficiencies, the survey said, including ERP, finance, health and safety and building, energy and environmental management systems.

Only 50% of respondents said they are integrating their CAFM system with building information modelling (BIM), however, despite the fact that it is now mandatory for Level 2 to be used on public sector projects.

Further results showed that approximately 66% of respondents provide self-service help desk access, with 90% of those offering specific access to staff and building occupiers.

This result showed an increase of 54% on the previous year's study.

Additionally, nearly 60% said that self-service is becoming a significant FM technology trend.


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