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G4S staff suspended over emergency calls claims

24 May 2016

Lincolnshire Police launched an investigation earlier this year after it was alleged control staff made false emergency calls to improve call answering data, according to the BBC.

Five control staff have been suspended following the claims, all of whom work for G4S, it was reported.

The company won the £200m contract for the running of backroom services for Lincolnshire Police in 2012.

One of the SLAs is that 92% of emergency calls are answered within 10 seconds.

It has been reported that all five suspended staff previously worked for Lincolnshire Police, transferring when G4S won the contract.

They will be interviewed by both the company and the police as part of the ongoing investigation.

Although there is no basis for a criminal prosecution, according to the BBC, the workers will be dealt with under G4S disciplinary procedures.

G4S director John Shaw reassured the public that at "no stage did the actions of these people put the public or police colleagues at risk".

"I am nevertheless dismayed that this group of staff sought to influence importance performance measurements.

"There is no place for anyone in our organisation who behaves in this way," said Mr Shaw.

It was also reported that the Independent Police Complaints Commission has been informed and is assisting with the investigation.


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