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“How customer service foster new workspace ideas”

05 February 2016

We are living in an age where it is easier more than ever to buy just about anything your heart desires at the click of a button. More and more end users are turning to their desktop rather than visit the shopping mall to make their purchases.

Online sales are expected to increase in the UK by 18% in 2015 compared to 2014. Many would therefore question why Century Office have not joined the legions of online retailers who are selling flat-packed offices over the internet. Yet ask any of our team and the answer would be simple: SERVICE, SERVICE, and SERVICE.

Century Office, first and foremost, prides itself on being service providers. We offer our expertise to each of our clients to provide tailor-made solutions that work for their individual business. We work on the principle that we are not all born the same shape and size or, with the same likes and dislikes. Each business is individual and every customer we serve has different needs to the next.

Whilst of course there is nothing wrong with the flat-packed approach, but this is generally more successful for the individual user, who needs just one or two desks and chairs of standard form. However, businesses with more than a few staff that are looking to relocate or refurbish their offices need a tailored approach.

Century Office advises that the customer should turn to the experts, who can guide them on how to create the right environment. We promote a customer driven service and work with the client from the early stages of a project. This ensures that the end result works for the customer, the business and its entire team.

The most important part of what we do has to be LISTENING, followed by QUESTIONNING. We listen to the customers’ needs and preferences. We then question further to ensure that all aspects of the working office are considered at the planning stage. We often ask clients questions that they may not have considered relevant at this stage, whereas our experience tells us differently and allows us to arrive at the perfect solution for the business.

We were recently involved on a major project with one of the UK’s largest house-builders. We were briefed by the client from the very outset with the design of their new regional headquarters in Essex. Various layouts for the offices were mooted and discussed with department heads and team members. Once these were finalised, the design elements were then discussed to fit the space and layouts. The client were offered various choices of shapes, styles, colours and sizes. We provided samples for their team to trial and consider, allowing everyone a chance to be involved in the process; thus encouraging the team to take some ownership of their new space having been consulted at each stage.

Towards the end of the design stages, the client expressed a desire for an executive desk slightly more contemporary to any that were at that time part of our portfolio. In response, our MD and Designer Steve Bays designed a bespoke desk for this purpose. The client was delighted by this and as a result the bespoke desk has been a source of inspiration for one of our newest ranges, Sovereign.

Comment from Sarah Bays, Director of Century Office.

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