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Opex and Storetec point the way ahead

20 January 2016

Once upon a time Neil Robson was involved with photocopier sales. It occurred to him that the scanner function was often overlooked but had considerable scope. Neil happened to have a conversation with one of his software contacts, and the notable result is Storetec – a true pioneer and leader in the world of business process outsourcing (BPO).

Neil’s passion for efficient and secure document conversion services led Storetec to investigate and eventually acquire an OPEX Falcon universal document scanning workstation, further enhancing Storetec’s foothold on the future.

This installation underwrites the ethos of award-winning Storetec as a caring, thoughtful company that simply does what is best for their clients by being ahead of the game and always linking them to best practices and the way forward.

Supported by their unique Freedoc’s backup technology and a combination of experience, trust and knowledge, Storetec’s key services include document scanning, document storage and records management. Storetec ensures total security and 24/7 access to the complete archive no matter how big or small.

Falcon allows Storetec’s operators to prep and scan documents at a faster rate than the traditional prep-only process; significantly reducing the costs associated with preparing documents for scanning.  With Falcon’s four versatile feeder options (drop-feeder, packet feeder, high-capacity feeder and a unique Rescan Feeder), Storetec can scan everything from single sheets to multiple large stacks of paper intermixed.

This is a dynamic process proven to reduce prep and increase scanning accuracy. From thick paper to thin paper and fragile or damaged pieces, from envelopes and file folders to receipts, to small forms and business cards – nearly any style or type of document can be scanned!

Technically speaking, the unrivaled all-new Falcon combines OPEX’s innovative one-step drop feed scanning with the performance of a high-capacity production scanner, providing the only universal document scanning workstation on the market. Minimizing prep, paper handling and other manual tasks has not only improved Storetec’s efficiency but also resulted in superior document integrity.

As documents are scanned, operators can view images in real-time to ensure proper capture and identification, thus reducing time-consuming and costly rescans later in the process. The inclusion of blank page deletion and optional Virtual Rescan Technology (by Kofax VRS) is a major asset.

Truly operator friendly, the motorised adjustable height table is providing ergonomic value and increased operator comfort. Falcon’s 22-inch touch-screen monitor has enhanced operator’s ability to view scanned images and provide easy one-touch page-type classification.

In software terms, OPEX’s feature-rich CertainScan software provides auto-classification as well as the most intuitive way to visually classify documents as they are scanned. The versatility of this platform allows users to maximize the many features of their OPEX scanner and minimize the preparation of documents before scanning.

Looking ahead, Neil Robson observes, “It’s the next step that always counts, and we remain tuned-in to the best methods. No company should stay still. We have to be agile and always get the product right.

“Traditional desktop scanning with boxes and boxes of documents waiting for scanning is all wrong. With Falcon, we can digitise, catalogue and index any document from anywhere in the world. Amazingly, the OPEX Falcon was exactly what I had in mind. It was what I would have designed to take us forward.  Falcon is a proven product that gives us unrivaled range; not to mention, it is very easy to use. As far as scanners go, Falcon is certainly a step up, a quality class of its own.  We have been very pleased with the superior service and support that OPEX provides.

“We pride ourselves on the highly organised corporate and holistic nature style of our operation here. So much, that when clients visit they feel very comfortable, and you could say it is not so much a case of outsourcing but rather insourcing.”  

It is that vision that has earned Storetec the 2015 DM Award, “BPO/Outsourcing/Bureau Business of the Year.”

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